As a result, I have not been back to the casino in months nor have the friends and family that used to accompany me. Yet the young woman I spoke with who claimed to be the Food and Beverage supervisor on this particular Saturday afternoon seemed to take great delight in insulting telling me I was out of luck.
Ironically, River City gives away rooms every day worth 3 and 4 times this amount. Not worth his time apparently.The sum of money in question is only $85 to $100 and it seems to take much more than that to receive any degree of acceptable customer service. I asked to speak with a manager and was told no, but that Ron Battocletti, Multi-Outlet Manager, would call me. I asked if I would be grandfathered in to the new program at no cost and was told my membership and the previous progress was forfeit. I asked why I was not informed about this plan when I joined and was told there was no answer. Within just a few weeks after paying for the membership and numerous beverages, I was told the club was being revised and I would be required to start over. Earlier this year I paid to join the main bar's Passport Club. Would come for lunch with work colleagues and with family for entertainment. Used to be a frequent visitor for dining and gaming.
